Mashreq Corporate & Investment Banking Group
About the job
Relationship Manager- NEOPAY Apply Now
31-Dec-2023 Job Purpose
To plan, manage and grow the entire acquiring business in the assigned territory and business segment.
Responsible for the entire revenue, volume, number of merchants and terminals in the assigned area.
Manage and direct sales and support teams to achieve targeted volumes as well as service levels.
Manage and grow relationship with owners / finance directors of the large companies to get business for the bank.
Work proactively with technology and merchants to meet changing customer needs and requirements.
Key Result Areas
Drive profitable growth of existing merchant relationships: more % share, % more terminals.
Recruit aggressively new merchants to grow market share of volume and terminals.
Target and acquire key accounts of competing banks through product offer, pricing, relationship and service.
Defend existing merchant relationship from predatory competitors through superior service, relationship building and regular interaction.
Provide leadership to sales and support team through strong MIS / tracking as well as relationship building.
Work closely and proactively with issuing and identify
opportunities to enhance value for the Mashreqbank card holders in a unique manner.
Support loyalty programs and joint promotion leveraging merchant relationship.
Ensure quality service / training of merchant staff on acceptance and fraud management.
Actively manage cross sell of corporate and account packages to merchant relationships.
Develop and review processes with the card centre to respond to customer needs and more specifically optimize processes to improve service and reduce costs.
Research, plan and enhance new POS software and hardware.
Represent the Bank in meeting with Visa and Mastercard, Diners and AMEX in rolling out promotions, campaigns, new initiatives, etc.
Ensure training and product knowledge enhancement of the team members to ensure service level, growth and development.
Knowledge, Skills and Experience
A Graduate with sound sales / POS technology experience, leadership skills and knowledge of the market and key clients is essential.