The Arts Club Dubai
About the job
The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.
It is the first international outpost of the celebrated and historical private members club, established in 1863 in Mayfair, London. The Clubs membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.
A lifestyle for our members.
The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.
What Will You Do
Your main duties and responsibilities are:
Answer all incoming reservations calls as quickly as possible, and maximize covers to achieve the daily recommended target
Ensure to confirm all booking and reservations within 24 hours
Take and manage new reservations while adding them to SevenRooms
Handle members and guests enquiries or requests, providing correct and accurate assistance or information which meets
Ensure all cancelled/refused/waiting lists are recorded with the reason for cancellation/refusal and that all details are
followed up and actioned
Ensure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout
service to maximize guests expectations
Maintain personal knowledge of all Clubs members and refresh your knowledge constantly
What We Are Looking For
The successful candidate will have the following experience and skills:
Minimum 2 years experience in same or similar role in luxury hotels or fine dining restaurant
Excellent level of spoken and written English is a must
Have strong organisational and time management skills with a high degree of flexibility
Excellent communication and listening skills
Demonstrate integrity in all dealings and maintain high level of confidentiality
Have the ability to drive initiatives to increase brand loyalty
Ability to work long shifts and be flexible with your time
The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.