The Lana, Dubai - Dorchester Collection
About the job
The Lana – Dorchester Collection
Division & Department
Rooms – Front Office
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people our Legends to live our vision Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Manager you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get
As a Night Manager at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:
Competitive Salary Package
World-class Development Opportunities
Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Private Medical Insurance for self and the family
Life Insurance for self
Annual Flight Allowance for self and the family
Education Support Allowance for children
Uniform provided by the Company with complimentary laundry
What you’ll do
Youll love what you do and take pride in delighting our guests:
You will be responsible for supporting the Guest Experience Manager in driving continuous improvement of our guest experience during the night shift, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals. You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.
You’ll have experience working in luxury hotels, delivering unique, tailored and personalized experiences and you will be responsible together with other front of house leaders to guide and inspire the host team to ensure our guests receive nothing but the best experience.
Youll serve as the manager on duty and oversee all property operations during the overnight shift. You will ensure communication across the department is flawless and assist in the response and resolution of all guest issues.
Our Night Manager is responsible, in the absence of the Guest Experience Manager, for the oversight and influence over the guest experience during the night shift throughout all phases of the guest journey. You will have to ensures all service delivery and operational processes are rooted in Guest Centricity. You will also elevate hotel programs to fulfill the guest emotional needs. You will direct and partner with operational leadership to ensure service execution is consistent across all outlets.
You will support the other leaders in coaching the team to be guest centric.
You will be fully aware of our emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations.
You will complete designated cashier and closing reports in the computer system. You will also review shift logs daily memo books and document pertinent information in logbooks.
The items shared are the essence of a day in the life of a Night Manager but well make sure you are provided with specifics on how we care for our hotel.
What you’ll bring
Youll bring your unique personality and passion to the role and the team.
You have a talent and strategic agility effectively managing short and long term business goals and ability to anticipate, identify and translate into innovative business solutions.
You have a strong understanding of the LQA and Gallup survey tools as well as systems like Opera & Hotsos which are your strengths coupled with strong numerical & financial skills and an advanced proficiency level in IT applications in particular Excel and PowerPoint.
You have a proven ability to analyze complex data, recommend improvement strategies, communicate and train at all levels in the practical application of statistical methods and tools.
You will have strong presentation skills, the ability to present financial impact of recommendations made and sell ideas persuasively, influence without direct authority showing a high level of emotional intelligence to adapt to various cultural settings and situations.
As a detail orientated and hands on Team Player with strong interpersonal skills, you will thrive on mentoring team members to achieve better results and celebrate success within the team.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.