About the job
Job Description Summary
The regional Logistics team supports all 8 MENA countries which talabat operate in to deliver excellent customer experience while operating efficiently. As a Manager Logistics Optimization, you will project manage Specialists and Analysts in the Optimization Team and local Logistics Teams to ensure that decision-making is well informed with data and analysis. You will also establish that operations systems and products are used as efficiently as possible, data is available, clean and expansive for all regional and local stakeholders across countries and propose developments and optimisation to existing tools and their implementations.
Whats on Your Plate?
As the Logistics Optimization Manager, you will be recognized within Talabat in the following key areas:
Subject Matter Expert (which well bring you up to speed on):
Rider Staffing: Expertise in optimizing rider staffing levels to ensure efficient and reliable delivery operations.
Order Forecasting: Specialized knowledge in accurately predicting order volumes to facilitate smooth logistics planning.
Rider Payment Design: Proficiency in designing and implementing rider payment systems to incentivize performance.
Scoring and Influencing Rider Behavior: Ability to develop and apply scoring mechanisms to influence positive rider behavior.
Logistics Metrics: Comprehensive understanding of logistics metrics and their impact on business performance.
Analytics & Data Management
Utilize in-depth experience to identify best practices and improvements for Talabat’s markets and regions.
Rigorously test and analyze complex problems, documenting the impact objectively and recommending optimal solutions.
Participate in experiments and regional analyses while collaborating with other departments to execute initiatives.
Handle in-depth analysis, prepare data-driven cases, and present solutions with visualizations and supporting material.
Anticipate the reaction of metrics, KPIs, and riders to changes, making data-driven decisions to adjust parameters.
Solve unique and complex problems with a broad impact on the business, using innovative and conceptual thinking.
Develop short-term and long-term relieving plans to address issues and counter challenges effectively.
Proactively monitor all markets, flagging and resolving issues or complications ahead of time.
Initiate projects based on business needs and market conditions to drive continuous improvement.
Stakeholder & Programme Management
Serve as the regional center of knowledge, mentoring and training new joiners and staff in relevant functions.
Collaborate with Delivery Hero to explore solutions and developments and ensure Talabat’s leadership in these areas.
Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as needed.
Communicate complex concepts, anticipate objections, and persuade senior executives in local markets.
Impact the achievement of customer, operational, project, or service objectives, driving positive change throughout the organization.
Reports to: Sr. Manager Logistics Performance & Optimization
Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product. Q-Commerce
What Did We Order?
Bachelors degree. STEM and Economics backgrounds are highly preferred.
4-6 years of experience in tech start-ups or operational roles are highly preferred.
Excellent Analytics and Data driven problem-solving skills are required.
Proficiency in SQL skills is required.
Experience with Tableau, Data studio or similar reporting and visualisation tools skills is required.
Strong written and oral communication skills. Ability to drive complex ideas and processes to diverse people across markets and teams.