dubizzle · Dubai
About the job
Description
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a Customer Support Executive, you will be responsible for managing customer queries and complaints and providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.
In This Role, You Will
Communicating with clients through various channels providing product and service information and resolving product and service problems.
Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Processing contracts and legal documents.
Keeping record of customer interactions, transactions, comments and complaints.
Ensure customer satisfaction and provide professional customer support.
Requirements
A minimum of secondary education
Preferably Undergraduate in business
At least 1-2 years of experience in a Customer Support role
Knowledge of ticketing systems and Customer support practices
Excellent verbal and written communication skills
Strong organization skills
Problem-solving and multi-tasking skills
Patient
Flexible
Enthusiastic
Empathy/Compassion
Benefits
A fast paced, high performing team.
Multicultural environment with over 50 different nationalities
Competitive Tax-free Salary
Comprehensive Health insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the emirates
Rewards & Recognitions
Learning & Development
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
