James Douglas Middle East
About the job
Our client is a technology company based in Houston – Texas, that unlocks access to energy for the benefit of all. As innovators, they face a global imperative to create a future with more energy and less carbon. They are looking to add to their team an outgoing and driven Customer Service Representative for their Dubai office in UAE.
The Customer Service Representative will be responsible for ensuring efficient and proper execution of aftermarket spare parts orders received for the Midstream Production System (Valves & Process Equipments) division from end-to-end process.
Tasks & Responsibilities
Manage the communication with the S&C department and process all customer orders and shipment of products and ensure optimal practices for all processes in Middle East and North Africa.
Verify all ordered lines and prepare order reports on a weekly basis.
Manage all shipments (inbound and outbound), respond to all inquiries for the overall status of the order and resolve all customer issues and prepare efficient schedule for key requirements.
Handle all exchange orders, part number creations, credit memos etc.
Build sustainable relationships of trust through open and interactive communication.
Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Provide an interface with finance department and manage all contracting processes.
Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
Serve as customers primary point of contact.
Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
Drives solution of customer complaints by solving it directly or assigning tasks to other function.
5+ years of relevant experience
Bachelors degree in engineering or related field
Prior work experience in EPCs, Engineering Consultancies, Production Facility Engineering, Process Safety.
Generating orders and reviewing them to ensure completion at desirable OTD levels
Fluency in English
Excellent SAP & MRP skills
Proactive and self-driven
Strong organizational and time management skills supported by priority setting skills