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Customer Service Associate

  • Full Time
  • UAE
  • Posted 3 months ago

BFL Group

About the job
Role Purpose

A Brands for Less Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Brands For Less customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat, WhatsApp and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Communication Skills

Knowledge and Skills Required

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Computer Knowledge/Skills

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, brandsforless.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the peak holiday season

Problem Solving Skills

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications

Minimum qualification is higher secondary. Any graduate/ PG is eligible to apply
Past experience in customer service in any industry is appreciated
Exceptional Customer Obsession and drive for result
Self-motivated and never says -That’s not my job
Willingness to work in a 24×7 service industry. Adaptable for night shifts and weekend workdays
Fluency in English, Arabic is a plus
Excellent verbal and written communication skills

To apply for this job please visit bflgroup.darwinbox.com.

Job Location