Client Services Manager

About the job
JD for Client Services Manager

BCV, a RateGain company, is the hospitality industry’s premier provider of social media solutions. The company provides a full suite of technology-enabled social media solutions 24 hours a day, seven days a week. BCV’s comprehensive management solutions are supported by a robust arsenal of cutting-edge tools and analytics designed to drive traffic, increase sales, create unforgettable experiences for guests, and mitigate negative customer interactions. BCV currently provides its social media solutions to hospitality clients operating under the most elite brands in the industry: Marriott, InterContinental, Hilton, Hyatt, Four Seasons, as well as industry leading ownership and management groups.

JOB DESCRIPTION:

BCV, A RateGain Company is seeking a Client Services Manager, Social Media to join our team.

Are you a highly organized and detailed professional with a proven track record of client success? Do you are enjoy leading the key client experience and overseeing the delivery of all client materials? Can you identify social strategies and marketing plans that will be successful for a specific client? If so, this is the opportunity for you!

You will bring to this role in-depth knowledge of social and digital media and are adept at leveraging that knowledge/experience to manage teams to deliver high-quality client work.

Key Responsibilities:

Act as our client champion; be their trusted partner and day-to-day lead for all aspects of their social marketing plan
Demonstrate a deep and thorough understanding of each client’s business objectives and overarching marketing plans – understanding how to bring sustained success via social media deliverables
Directly manage a hospitality client portfolio encompassing upwards of 15 accounts
Maintain a consistent pulse on our client’s business and be aware of all factors that influence it, providing strategic value
Develop consistent strategic materials for presentation to clients, including monthly, adhoc and reporting , campaign recaps, social strategies, industry insights, and quarterly business reviews
Uphold quality standards and execution of deliverables across all internal departments (Strategy, Creative, Paid Media) to produce effective strategic work optimized for the client’s goals and objectives, budgeting, ad spend, billing/invoicing
Mentor dedicated Account Executives to ensure the production of extremely relevant, high-quality client deliverables
Oversee all social campaigns, ensuring the success of all creative development, media placements, analytics/reporting, any necessary recalibration, case study development
Lead onsite content capture experiences, including planning, timelines, material development, client presentations, onsite execution, and post-capture asset oversight
Act as the day-to-day lead for new client relationships throughout the onboarding phase; responsible for the development and presentation of strategic materials
Troubleshoot all client-related issues; determine optimal solutions for mitigation and continued partnership success and work together with dedicated internal team leads to ensure issues do not reoccur

Knowledge, Skills & Abilities:

Marketing agency Background is a must have.
Bachelor’s degree required
6+ years of experience in social media, brand, or digital marketing working on large scale social communication campaigns, knowledge of paid media and digital analytics
Deep knowledge of social media tools and platforms, including Facebook, Instagram, Twitter, LinkedIn, Pinterest
Adept at performing in a fast-paced environment with excellent written, verbal, and interpersonal communication skills
Strong experience developing and maintaining client relationships, identifying digital and social trends to showcase value-adds for clients
Demonstrated ability to handle conflict and crisis resolution with client teams
Demonstrated ability to manage large and complex projects and budgets,
Ability to travel, up to 50% throughout the year
Experience working with luxury and/or hospitality clientele a plus
A keen and sharp eye for detail